Job Description
Join our dynamic team in Wichita and kickstart your career in customer service! Premier Solutions Group is seeking motivated entry-level professionals to deliver exceptional support to our growing client base. This immediate opening offers comprehensive training, career advancement opportunities, and a collaborative work environment. If you're passionate about helping others and thrive in fast-paced settings, apply today to become part of our award-winning team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with team members to improve service processes and knowledge base
- Meet daily performance metrics including response time and resolution targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required; college coursework preferred
- 0-2 years of customer service or call center experience
- Strong communication skills with clear and professional verbal/written abilities
- Proficient in Microsoft Office Suite and comfortable learning new software
- Ability to multitask in a fast-paced environment while maintaining composure
- Excellent problem-solving skills with attention to detail
- Must pass background check and drug screening