Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Support Specialist! We're hiring immediately for motivated individuals ready to launch their careers in Virginia Beach. This full-time role offers comprehensive training and growth opportunities within a supportive environment. If you're passionate about helping others and thrive in fast-paced settings, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions in CRM systems while maintaining accurate case records
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to process improvements for enhanced customer experience
- Participate in ongoing product training to stay updated on company offerings
- Support sales initiatives by identifying upsell opportunities
- Maintain high customer satisfaction metrics and response time standards
Qualifications
- High school diploma or equivalent required; college degree preferred
- 0-2 years of customer service or support experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Basic technical troubleshooting knowledge
- Positive attitude and willingness to learn new systems
- Must be authorized to work in the United States