Job Description
Are you a proactive problem solver looking for a part-time opportunity in the heart of San Diego? Sunset Digital Solutions is seeking a dedicated Customer Experience Specialist to join our growing team. We offer flexible scheduling and a vibrant work environment where your contributions matter.
We are hiring immediately for this role, offering competitive pay and the chance to work in a dynamic city known for its innovation and lifestyle.
Responsibilities
- Manage inbound customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve complex issues and escalations while maintaining a high level of customer satisfaction (CSAT).
- Update customer accounts and records accurately in our CRM system.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Assist in training new part-time staff members on company protocols.
- Identify opportunities to improve service processes and customer experience.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service or support experience is a plus.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Flexibility to work evenings, weekends, and holidays as needed.