Job Description
Join our dynamic team at Apex Solutions Group and make an immediate impact! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional support to our growing client base in Raleigh. Enjoy flexible scheduling, competitive pay, and a vibrant work environment where your contributions matter.
What We Offer:
- Competitive hourly pay ($18-$22)
- Flexible weekday/weekend shifts
- Comprehensive training program
- Opportunities for advancement
- Modern downtown Raleigh workspace
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Process transactions and maintain accurate client records
- Collaborate with team members to ensure seamless service delivery
- Identify upsell opportunities and contribute to sales goals
- Participate in ongoing training and process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational skills
- Positive attitude with customer-first mindset