Job Description
Are you a motivated individual seeking a flexible part-time opportunity in the heart of Sacramento? Sacramento Tech Solutions is currently hiring Customer Service Representatives to join our growing team. We are looking for candidates ready to start immediately and contribute to our high standards of client satisfaction.
As a key member of our support team, you will be the face of our brand, ensuring our clients receive top-tier assistance. We pride ourselves on a collaborative work environment and offer competitive pay for part-time work.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on rapid resolution.
- Resolve customer complaints and issues professionally and efficiently.
- Maintain accurate and up-to-date customer records in our CRM database.
- Provide detailed product information and troubleshooting assistance.
- Collaborate with the sales team to identify upselling opportunities.
- Ensure compliance with all company policies and procedures.
Qualifications
- High school diploma or GED required; prior customer service experience is a plus.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work independently and manage time effectively in a fast-paced setting.
- Flexibility to work weekends and evening shifts as needed.
- Must be authorized to work in the United States.