Job Description
Join Our Team at Urban Growth Partners
We are a dynamic and rapidly expanding firm based in the heart of Philadelphia. We are currently seeking a motivated and detail-oriented Part-Time Customer Success Specialist to join our team immediately. If you are looking for a flexible opportunity to make a real impact in a professional environment, we want to hear from you.
As a Customer Success Specialist, you will be the face of our brand, ensuring our clients receive exceptional service and support. We value reliability, communication skills, and a proactive attitude.
Responsibilities
- Manage Client Relations: Serve as the primary point of contact for client inquiries via phone, email, and live chat, ensuring high satisfaction rates.
- Issue Resolution: Troubleshoot and resolve customer concerns efficiently, escalating complex issues to the senior management team when necessary.
- Process Management: Accurately update and maintain customer records in our CRM system, ensuring data integrity and privacy compliance.
- Feedback Collection: Gather and analyze client feedback to identify trends and recommend process improvements to enhance the customer experience.
- Administrative Support: Assist in preparing weekly reports, scheduling appointments, and managing correspondence.
- Team Collaboration: Work closely with the sales and product teams to ensure a seamless onboarding experience for new clients.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree preferred.
- Experience: Previous experience in customer service, sales support, or a related field is highly desirable.
- Skills: Excellent verbal and written communication skills with a professional phone manner.
- Technical Proficiency: Comfortable using computer systems, CRM software, and Microsoft Office Suite (Excel, Word, Outlook).
- Availability: Must be available to work a flexible schedule, including evenings and weekends, to meet client needs.
- Attitude: A positive, solution-oriented mindset with a strong desire to learn and grow within the company.