Job Description
Join our dynamic team at Nexus Solutions Group as an Entry-Level Customer Support Specialist! We're urgently seeking motivated individuals in Jacksonville, FL to deliver exceptional service and drive our mission forward. This is your chance to launch a rewarding career in a fast-paced tech environment with comprehensive training and growth opportunities. Don't miss this urgent opening – apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve technical issues and troubleshoot software problems
- Document all interactions in CRM systems for accurate tracking
- Collaborate with technical teams to escalate complex issues
- Meet key performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or technical support experience
- Strong problem-solving and communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work in a fast-paced environment
- Valid driver's license (for occasional on-site visits)
- Basic knowledge of IT systems and networking concepts