Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Specialist! We're hiring immediately for motivated individuals ready to launch their careers in customer experience. No prior experience required – we provide comprehensive training. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in Virginia Beach's thriving business district. If you're passionate about helping others and eager to grow professionally, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system
- Document interactions accurately in customer service database
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to a positive team culture through collaboration
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications (MS Office)
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn new systems
- Reliable attendance and punctuality
- Customer service experience preferred but not required