Job Description
Join our dynamic team at Louisville Tech Solutions as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to kickstart their careers in a supportive, fast-paced environment. No prior experience required – we provide comprehensive training to set you up for success. As a key member of our client support team, you'll resolve inquiries, build customer relationships, and contribute to our award-winning service culture. Hiring immediately for multiple positions with flexible start dates.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to resolve complex customer issues
- Identify opportunities to upsell products and services based on customer needs
- Meet daily performance metrics including response time and resolution rates
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office and basic tech tools
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with a positive attitude
- Reliable transportation and punctuality
- No experience required – training provided