Job Description
Join our dynamic team in San Antonio and launch your career in customer service! Innovate Solutions Group is seeking motivated entry-level professionals to deliver exceptional client experiences. This full-time role offers comprehensive training and growth opportunities within a supportive environment. If you're passionate about problem-solving and eager to start immediately, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with technical teams to escalate complex cases
- Meet daily performance metrics (e.g., CSAT, resolution rate)
- Participate in weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service or support experience
- Proficiency with Microsoft Office Suite
- Strong written and verbal communication skills
- Ability to work in fast-paced, team-oriented environment
- Basic troubleshooting aptitude for software/hardware issues
- Flexible schedule availability (including weekends if needed)