Job Description
Join our dynamic team at TechSolutions Inc. and kickstart your career this week! We're seeking a highly motivated Part-Time Customer Support Specialist to deliver exceptional service to our growing client base in Columbus, OH. This is an immediate opportunity to gain hands-on experience in a fast-paced tech environment while supporting our mission to innovate digital solutions.
As a key member of our support team, you'll be the first point of contact for customers, resolving inquiries with professionalism and efficiency. We offer flexible scheduling, comprehensive training, and a collaborative culture that values growth and work-life balance. If you're passionate about problem-solving and thrive in a customer-facing role, apply now to start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and accuracy
- Resolve technical issues and troubleshoot software problems efficiently
- Document all interactions and maintain detailed case histories in CRM systems
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Contribute to process improvements to enhance customer satisfaction metrics
- Assist in training new support staff on company protocols and products
- Monitor support channels and maintain service level agreements (SLAs)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office
- Strong problem-solving skills with ability to think critically under pressure
- Excellent verbal and written communication abilities
- Ability to work flexible hours, including evenings and weekends as needed
- Basic understanding of IT infrastructure and troubleshooting methodologies
- Valid driver's license and reliable transportation