Job Description
Join our award-winning team in Charlotte and make an immediate impact! We're seeking passionate part-time Customer Experience Specialists to join our dynamic workforce starting this week. This flexible role offers weekday and weekend shifts with competitive compensation and growth opportunities. Enjoy a modern downtown workspace, comprehensive training, and the chance to develop valuable skills in a fast-paced environment. Perfect for students, career changers, or those seeking flexible work-life balance.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Resolve inquiries and troubleshoot technical issues efficiently
- Collaborate with cross-functional teams to optimize service delivery
- Document interactions and maintain accurate customer records
- Identify opportunities for process improvements
- Support marketing initiatives during peak seasons
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficient with Microsoft Office Suite and CRM tools
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- Valid North Carolina ID for workplace access