Job Description
Join our award-winning team at Motor City Connect and make an immediate impact! We're seeking passionate Part-Time Customer Service Specialists to start this week in Detroit. This role offers flexible scheduling (20-25 hours/week) with competitive pay and growth opportunities. Help us deliver exceptional experiences while developing valuable skills in communication, problem-solving, and digital tools. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve billing and service issues using CRM systems and internal resources
- Process transactions accurately while maintaining strict data security protocols
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Document all interactions and maintain detailed case notes in company databases
- Identify upsell opportunities and recommend appropriate products/services
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities and conflict resolution skills
- Excellent written and verbal communication skills
- Ability to work flexible shifts including evenings and weekends
- Valid driver's license and reliable transportation