Job Description
Join InnovateOhio Solutions, a fast-growing tech company transforming Ohio's digital landscape. We're urgently seeking motivated Entry-Level Customer Service Specialists to join our dynamic team in Columbus. This is your gateway to a thriving career in tech with comprehensive training and growth opportunities.
As a cornerstone of our client experience team, you'll be the friendly voice connecting customers with cutting-edge solutions. We value enthusiasm over experience—perfect for recent graduates or career changers. Enjoy competitive benefits, flexible scheduling, and a collaborative environment where your contributions matter.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve technical inquiries with patience and clarity
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Contribute to process improvement initiatives
- Participate in ongoing product training sessions
- Maintain positive team morale during peak demand periods
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting aptitude
- Positive, solution-oriented mindset
- U.S. work authorization required