Job Description
URGENT HIRING: No Experience Required! Join our dynamic team at Boston Innovations Group as an Entry-Level Customer Service Specialist. We're seeking motivated individuals eager to launch their careers in a supportive environment. Enjoy comprehensive training, competitive pay, and growth opportunities in Boston's thriving business district. Perfect for recent graduates or career changers!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders and resolve billing discrepancies efficiently
- Collaborate with team members to ensure seamless customer experiences
- Update and maintain accurate customer records in CRM systems
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
- Meet daily performance metrics and quality standards
Qualifications
- No prior experience required – we train from scratch!
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication and interpersonal skills
- Proficiency with basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and eagerness to learn
- Reliable transportation to downtown Boston office
- Authorization to work in the United States