Job Description
Join our dynamic team at Tampa Bay Solutions Inc. as we expand our customer support division! We're urgently seeking motivated entry-level professionals to deliver exceptional service to our growing client base. This is your opportunity to launch a rewarding career in a supportive environment with rapid advancement potential. Enjoy competitive benefits, flexible scheduling, and comprehensive training. Apply today to become part of Tampa's fastest-growing business solutions provider!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with senior team members to escalate complex cases
- Meet daily performance metrics including call handling time and customer satisfaction scores
- Participate in ongoing product training to maintain service excellence
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 0-2 years of customer service or call center experience
- Exceptional verbal and written communication skills
- Proficient in Microsoft Office Suite and CRM software
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including evenings and weekends
- Valid Florida driver's license (for occasional client site visits)
- Positive attitude with a willingness to learn and grow