Job Description
Join our dynamic team at Ohio Solutions Group as an Entry-Level Customer Service Specialist! We're urgently seeking motivated individuals to deliver exceptional support to our growing client base. This role offers rapid career growth, comprehensive training, and a collaborative environment where your contributions make a real impact. Perfect for recent graduates or career changers looking to launch a rewarding customer service career in Ohio's thriving tech corridor.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product concerns using our proprietary CRM system
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to escalate complex issues efficiently
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing product training to maintain expertise
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or support experience
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Strong problem-solving and critical thinking abilities
- Must be authorized to work in the United States