Job Description
Join Our Growing Team in Raleigh!
Apex Solutions Group is currently seeking enthusiastic Part-Time Customer Service Representatives to join our dynamic team. We pride ourselves on delivering exceptional service and are looking for individuals who are ready to start immediately.
What We Offer
- Immediate Start: Begin earning right away.
- Flexible Schedule: Work hours that fit your life.
- Competitive Pay: $18.00 - $22.00 per hour.
- Modern Work Environment: Professional and supportive culture.
Job Responsibilities
- Handle inbound and outbound customer inquiries with a focus on resolution and satisfaction.
- Assist customers with product information, order tracking, and account management.
- Resolve complaints and issues efficiently while maintaining a positive demeanor.
- Enter and update customer data accurately in our CRM system.
- Collaborate with the sales and support teams to ensure seamless service delivery.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service or retail experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Proficiency with computers and basic software applications (Microsoft Office Suite).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable internet connection (if remote work is applicable).
Responsibilities
- Handle inbound and outbound customer inquiries with a focus on resolution and satisfaction.
- Assist customers with product information, order tracking, and account management.
- Resolve complaints and issues efficiently while maintaining a positive demeanor.
- Enter and update customer data accurately in our CRM system.
- Collaborate with the sales and support teams to ensure seamless service delivery.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service or retail experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Proficiency with computers and basic software applications (Microsoft Office Suite).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable internet connection (if remote work is applicable).