Job Description
Join our dynamic team at Omaha Connect Solutions! We're seeking energetic part-time Customer Service Specialists to provide exceptional support to our growing client base. This immediate opportunity offers flexible scheduling and the chance to develop valuable communication skills in a collaborative environment. Ideal for students, career changers, or professionals seeking supplemental income. Enjoy competitive pay, comprehensive training, and a supportive workplace culture focused on growth and recognition.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction metrics
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to improve service processes
- Meet daily performance targets for call volume and resolution times
- Identify opportunities to upsell relevant products/services
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience or related role
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Flexible availability including evenings and weekends
- Must pass background check and drug screening