Job Description
Join Our Dynamic Team in Oklahoma City
Are you seeking a flexible yet rewarding career opportunity in the heart of Oklahoma City? TechNova Solutions is currently hiring immediately for a Part-Time Customer Support Specialist. We pride ourselves on delivering exceptional service and fostering a culture of innovation. If you are a problem-solver with a passion for helping others, we want to hear from you.
As a part-time team member, you will enjoy a modern work environment, competitive hourly pay, and the flexibility to balance your work and personal life effectively.
Responsibilities
- Resolve Customer Inquiries: Efficiently handle incoming calls, emails, and live chat requests to ensure high customer satisfaction scores.
- Technical Troubleshooting: Diagnose and troubleshoot basic technical issues for our software clients with patience and clarity.
- Documentation: Maintain accurate and up-to-date records of all customer interactions and solutions within the CRM database.
- Feedback Collection: Gather customer feedback and relay it to the product development team to help improve our services.
- Process Improvement: Identify workflow bottlenecks and suggest actionable solutions to enhance team efficiency.
- Team Collaboration: Work closely with the sales and technical departments to ensure a unified customer experience.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree preferred.
- Experience: Minimum of 1 year of experience in customer service or technical support is a plus.
- Communication Skills: Exceptional verbal and written communication skills with a professional and polite demeanor.
- Technical Proficiency: Comfortable using computers, CRM software, and navigating multiple browser tabs simultaneously.
- Availability: Must be available to work flexible hours, including some weekends and evenings to cover peak demand.
- Time Management: Strong ability to prioritize tasks and manage time effectively in a fast-paced environment.