Job Description
Join our dynamic team at GlobalTech Solutions as an Entry-Level Customer Service Specialist! We're immediately hiring motivated individuals in Philadelphia to deliver exceptional support experiences. This role offers comprehensive training, career growth opportunities, and a collaborative work environment. Perfect for recent graduates or career changers looking to launch their professional journey in a fast-paced tech company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues and product concerns using proprietary CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to escalate complex problems
- Meet performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service experience
- Proficient in Microsoft Office Suite and CRM platforms
- Strong verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Philadelphia residency required (commuter-friendly location)