Job Description
Urgent Hiring Opportunity in Virginia Beach! Join our dynamic team as an Entry-Level Customer Service Specialist and kickstart your career with competitive benefits and growth opportunities. We're seeking motivated individuals with excellent communication skills to deliver exceptional customer experiences. This is your chance to join a forward-thinking company offering paid training and a supportive work environment. Don't miss this limited-time opening – apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Update and maintain customer records in CRM systems
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing product knowledge training
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or call center experience
- Strong verbal and written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Availability for flexible scheduling including weekends
- U.S. work authorization required