Job Description
Join our dynamic team immediately! TechFlow Solutions is seeking a passionate Part-Time Customer Service Specialist to deliver exceptional support in our fast-paced San Jose headquarters. This urgent opening offers flexible hours and competitive compensation for the right candidate.
As the first point of contact for our tech clients, you'll resolve inquiries, troubleshoot issues, and maintain client satisfaction. Our collaborative environment values innovation and customer-centric approaches, making this ideal for detail-oriented individuals seeking immediate impact.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues using CRM systems (Salesforce experience preferred)
- Document cases accurately in ticketing systems with detailed notes
- Collaborate with technical teams to escalate complex issues
- Monitor customer satisfaction metrics and implement improvement strategies
- Participate in weekly training sessions on new products/processes
- Maintain 95%+ first-contact resolution rate
Qualifications
- 2+ years customer service experience in tech industry
- Proficiency with CRM platforms (Salesforce, Zendesk, or similar)
- Exceptional written and verbal communication skills
- Ability to work 20-25 hours/week (flexible scheduling available)
- Strong problem-solving abilities with technical aptitude
- High school diploma or equivalent; college degree preferred
- Availability to start within 7 days
- Spanish bilingual a plus