Job Description
Join Sacramento Connect Services as an urgent part-time Customer Service Specialist! We're seeking a dynamic professional to deliver exceptional support to our growing client base in the Sacramento area. This role offers flexible hours, competitive compensation, and immediate start date for the right candidate. If you're passionate about problem-solving and thrive in fast-paced environments, apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and product concerns efficiently
- Update customer records in CRM systems accurately
- Collaborate with team to improve service protocols
- Meet daily performance metrics for response time and resolution
- Document interactions and maintain detailed case notes
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Strong communication and conflict resolution skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to work independently with minimal supervision
- Available for flexible shifts including evenings/weekends
- Valid California ID and reliable transportation