Job Description
Immediate opening for a dynamic Part-Time Customer Service Specialist in Raleigh, NC! Join our award-winning team at Innovate Solutions Group and deliver exceptional experiences to our growing client base. This urgent role offers flexible scheduling (20-25 hours/week) with competitive pay and opportunities for growth. If you're passionate about problem-solving and thrive in fast-paced environments, apply now – positions fill quickly!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Contribute to process improvement initiatives
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving abilities with attention to detail
- Available to work flexible shifts including evenings/weekends
- Reliable transportation to our Raleigh office