Job Description
Join Detroit's fastest-growing startup as an Entry-Level Customer Service Specialist! We're seeking passionate individuals to deliver exceptional experiences for our clients. No prior experience required – we provide comprehensive training. Enjoy competitive pay, health benefits, and opportunities for rapid career advancement in a dynamic downtown Detroit environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using established protocols and problem-solving frameworks
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response time and resolution
- Contribute to a positive team culture through active participation
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable attendance and punctuality
- Willingness to learn new technologies and processes
- Valid work authorization in the United States