Job Description
Join Memphis Innovations Group and launch your career in our fast-paced customer service division! We're urgently seeking motivated entry-level professionals to join our dynamic team. This is your chance to gain valuable experience in client relations, problem-solving, and business operations while working with industry leaders. We provide comprehensive training and a supportive environment designed to help you thrive. Don't miss this opportunity to build your foundation in Memphis's growing tech sector!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently by escalating to appropriate departments when needed
- Document all interactions accurately in our CRM system
- Collaborate with team members to improve customer experience workflows
- Participate in ongoing training programs to enhance product knowledge
- Contribute to team performance metrics and customer satisfaction goals
- Assist with special projects as assigned by the department manager
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or related experience
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with Microsoft Office Suite
- Positive attitude and willingness to learn new technologies
- Valid authorization to work in the United States
- Must be available for flexible scheduling including evenings/weekends