Job Description
Join our dynamic team at Louisville Customer Solutions Inc. and kickstart your career in customer service! We're urgently hiring motivated individuals for our entry-level Customer Service Specialist role in Louisville, KY. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Don't miss this chance to build your professional foundation in one of Kentucky's thriving cities!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using CRM systems and internal resources
- Document interactions and maintain accurate customer records
- Collaborate with team members to improve service processes
- Meet daily performance metrics including response times and resolution rates
- Identify opportunities to upsell products/services when appropriate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in Microsoft Office Suite and basic computer navigation
- Ability to work in a fast-paced environment with minimal supervision
- Positive attitude and willingness to learn new systems
- Previous customer service experience preferred but not required
- Must be authorized to work in the United States