Job Description
Join our dynamic team at Sunrise Solutions Group as we expand our Phoenix operations! We're seeking motivated Entry-Level Customer Service Specialists to deliver exceptional client experiences in our fast-growing tech solutions firm. This immediate opening offers comprehensive training, career growth opportunities, and a supportive environment where your success is our priority. Perfect for recent graduates or career changers eager to start their professional journey in Arizona's thriving business hub.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and maintain accurate client records in CRM systems
- Collaborate with technical teams to resolve complex customer issues
- Process orders, returns, and service requests efficiently
- Participate in ongoing product knowledge training sessions
- Contribute to team performance metrics and customer satisfaction goals
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college graduates encouraged to apply)
- 0-2 years of customer service experience or related internship
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Problem-solving mindset and attention to detail
- Reliable transportation and flexible availability
- Positive attitude and commitment to continuous learning