Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in Virginia Beach to deliver exceptional client experiences. No prior experience required – we provide comprehensive training to launch your career in customer success. Enjoy competitive pay, benefits, and a collaborative work environment in Virginia's coastal hub.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and product concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Identify opportunities for service improvements
- Maintain detailed records of customer interactions
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Proficient in Microsoft Office and basic tech tools
- Ability to multitask in a fast-paced environment
- Customer-focused mindset and problem-solving aptitude
- Positive attitude and willingness to learn