Job Description
Join our dynamic team at TechFlow Solutions as we urgently expand our customer support division! We're seeking motivated entry-level professionals to launch their careers in our fast-paced San Antonio headquarters. This is your opportunity to gain hands-on experience in tech support while making a real impact on our clients' success.
We offer comprehensive training, career advancement pathways, and a collaborative environment where your growth is our priority. If you're passionate about problem-solving and eager to learn, we want to meet you!
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot software issues
- Document customer interactions in our CRM system
- Collaborate with senior team members on complex cases
- Participate in ongoing training programs to enhance skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years of customer service experience
- Strong communication and problem-solving abilities
- Basic proficiency with Microsoft Office Suite
- Ability to work flexible hours including weekends
- Valid Texas driver's license (for occasional site visits)
- Pass background check and drug screening