Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in Milwaukee's thriving business sector! We're seeking motivated individuals with a passion for helping others to provide exceptional support to our diverse client base. This is your chance to gain valuable experience in a supportive environment with rapid growth potential.
As a key member of our client experience team, you'll handle inquiries, resolve issues, and contribute to our mission of delivering outstanding service. We offer comprehensive training, flexible scheduling options, and a clear path for advancement into specialized roles.
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels
- Resolve product and service issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to resolve complex cases
- Identify opportunities to improve customer satisfaction
- Meet daily performance metrics including response times
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience
- Strong written and verbal communication skills
- Ability to work in a fast-paced environment
- Basic proficiency with Microsoft Office Suite
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Milwaukee office
- Availability for weekday shifts (8am-6pm)