Job Description
Are you ready to kickstart your career? Apex Horizon Solutions is currently urgently hiring motivated Entry Level Customer Service Representatives in Philadelphia, Pennsylvania. We are looking for energetic individuals who are eager to learn and grow within a dynamic, fast-paced environment.
As a key member of our support team, you will be the face of our brand, ensuring our clients receive top-tier assistance. No prior experience is required; we provide comprehensive training to help you succeed. Join us today and take the first step towards a rewarding career!
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Assist customers with product information, account inquiries, and issue resolution in a professional and empathetic manner.
- Accurately update and maintain customer records in our CRM database.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
- Handle routine account maintenance tasks and process transactions.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED equivalent required.
- Must be at least 18 years of age.
- Strong communication skills, both verbal and written.
- Basic computer proficiency and ability to learn new software quickly.
- Able to work flexible hours, including evenings and weekends.
- Must be reliable, punctual, and able to work in a team-oriented environment.
- Valid state ID and eligibility to work in the United States.