Job Description
Immediate opening for motivated individuals in Cleveland! No experience required! Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in a supportive environment. We provide comprehensive training and growth opportunities for dedicated candidates ready to excel. If you're passionate about helping others and eager to learn, apply now!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues and escalate complex cases to senior team members
- Update and maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet daily performance metrics for call volume and resolution time
- Actively participate in ongoing training sessions and product knowledge updates
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn new software quickly
- Positive attitude with a willingness to grow professionally
- Reliable transportation and punctuality
- Ability to work in a fast-paced team environment