Job Description
We are currently hiring immediately for Entry Level Customer Service Associates in Fort Worth, TX. Join a dynamic team dedicated to providing exceptional service and driving customer satisfaction. This is an excellent opportunity for recent graduates or anyone looking to start a stable career with room for advancement.
What We Offer:
- Competitive hourly wage ($16 - $19/hr).
- Comprehensive paid training program.
- Health, dental, and vision insurance after 90 days.
- Employee discount programs.
- Clear pathways for promotion to Team Lead and Management.
Don't miss this chance to join a top-rated local company. Apply today to secure your interview!
Responsibilities
- Greet and welcome customers in a friendly, professional manner to ensure a positive first impression.
- Answer inbound calls and emails with accuracy and empathy to resolve inquiries.
- Process customer orders, returns, and exchanges efficiently using our POS system.
- Identify and escalate complex issues to senior support staff when necessary.
- Maintain a clean and organized workspace to promote safety and efficiency.
- Collaborate with the sales team to meet daily performance targets.
- Document customer interactions and feedback for quality assurance.
Qualifications
- High school diploma or GED required; college degree preferred.
- Must be 18 years of age or older.
- Strong verbal communication skills with the ability to listen actively.
- Basic computer proficiency and typing speed (35+ WPM).
- Ability to work a flexible schedule, including weekends and holidays.
- Problem-solving mindset with a focus on customer retention.
- Valid driver's license and reliable transportation are recommended.