Job Description
Join our dynamic team at Milwaukee Community Services and make an immediate impact! We're urgently seeking passionate part-time Customer Service Specialists to support our growing client base in downtown Milwaukee. This is a fantastic opportunity for flexible scheduling while gaining valuable experience in a fast-paced nonprofit environment.
Our ideal candidate thrives in client-facing roles and is committed to delivering exceptional service. With competitive pay and immediate start dates, this position offers the perfect blend of professional growth and work-life balance.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Process client registrations and manage scheduling systems efficiently
- Resolve service inquiries with empathy and problem-solving skills
- Collaborate with team members to ensure seamless service delivery
- Maintain accurate client records in our CRM database
- Support community outreach initiatives during weekend events
Qualifications
- High school diploma or equivalent (college coursework preferred)
- 1+ years customer service or retail experience
- Strong communication and conflict resolution abilities
- Proficiency with Microsoft Office Suite and scheduling software
- Availability for flexible shifts including evenings/weekends
- Valid Wisconsin driver's license (for occasional site visits)
- Background clearance required (provided by employer)