Job Description
Immediate opening for energetic individuals to join our dynamic customer service team in sunny Miami! We're seeking passionate part-time professionals to deliver exceptional client experiences while working flexible hours. This urgent role offers competitive pay and the opportunity to grow with a leading tech solutions provider.
Join our vibrant downtown Miami office where your contributions directly impact client satisfaction and business growth. Enjoy a collaborative environment with modern amenities and supportive management.
Responsibilities
- Handle 25-30 customer inquiries daily via phone, email, and chat
- Resolve technical issues with patience and precision
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Upsell premium services when appropriate
- Maintain 95% customer satisfaction score
- Participate in bi-weekly training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficient in Microsoft Office and Zendesk
- Fluent English/Spanish bilingual preferred
- Ability to work flexible shifts (evenings/weekends)
- Strong problem-solving and multitasking skills
- Positive attitude under pressure
- Reliable transportation to downtown Miami