Job Description
Join our dynamic team at Urban Enterprises Inc. as a Customer Service Associate and kickstart your career in the heart of NYC! We're urgently seeking motivated individuals with no prior experience who are passionate about delivering exceptional customer experiences. Enjoy comprehensive training, competitive benefits, and growth opportunities in a supportive environment. Perfect for recent graduates or career changers looking to enter the workforce.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction rates
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent (students welcome)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn