Job Description
Join our dynamic team at Apex Solutions Group as we expand our customer support operations in Oklahoma City! We're seeking a dedicated Customer Service Specialist to deliver exceptional experiences to our growing client base. This is a direct-hire position with competitive benefits and immediate start date. If you're passionate about problem-solving and thrive in fast-paced environments, apply today!
What We Offer:
• Comprehensive health, dental, and vision insurance
• 401(k) with company matching
• Paid time off and holidays
• Professional development opportunities
• Collaborative work culture in modern downtown offices
Responsibilities
- Manage high-volume inbound/outbound customer communications via phone, email, and chat
- Resolve customer inquiries with empathy and efficiency, achieving 95%+ satisfaction rates
- Document interactions in CRM system while maintaining accuracy and timeliness
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Meet/exceed monthly performance metrics including first-call resolution
- Support new product launches with comprehensive training
Qualifications
- Minimum 2 years customer service experience in B2B environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask in high-pressure situations
- Associate's degree or equivalent professional experience
- Strong attention to detail and organizational skills
- Available for on-site training (week 1) and flexible scheduling
- Positive attitude with solution-oriented mindset