Job Description
Are you ready to start a rewarding career in Omaha, NE with a company that values your growth? Horizon Support Solutions is currently hiring immediately for dynamic Customer Service Representatives. Join our team and enjoy competitive pay, comprehensive benefits, and a supportive work environment.
We are looking for passionate individuals who want to make an immediate impact. If you have excellent communication skills and a customer-first mindset, we want to hear from you today!
Why Apply?
- Immediate Start: Onboarding begins within 48 hours of acceptance.
- Competitive Pay: $18.50 - $23.50 per hour based on experience.
- Benefits Package: Medical, dental, vision, and 401(k) matching available after 90 days.
- Growth Opportunities: Clear pathways to Senior Support and Management roles.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve complex customer issues and complaints by investigating problems and providing accurate, satisfactory resolutions.
- Accurately document all customer interactions and account information into our CRM system.
- Identify upsell and cross-sell opportunities to enhance the customer experience and meet sales targets.
- Collaborate with team leads and other departments to ensure consistent service quality.
- Stay up-to-date on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Minimum of 1 year of experience in customer service, call center, or sales support is preferred.
- Proven ability to communicate clearly and effectively, both verbally and in writing.
- Strong computer literacy, including proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask and manage time effectively in a fast-paced environment.
- Must be available to work flexible shifts, including evenings, weekends, and holidays.