Job Description
Join Our Team in Long Beach, CA Today!
We are seeking a dynamic and customer-focused Customer Service Representative to join our growing team. If you are looking for a job that starts immediately and offers competitive pay, this is the perfect opportunity for you.
As part of our operations in the Port of Long Beach, you will play a crucial role in ensuring our clients receive the highest level of support. We value hard work, integrity, and a positive attitude.
Why Apply?
- Immediate start available
- Competitive hourly wage ($20 - $25/hr)
- Opportunities for advancement within the logistics industry
Don't miss out on this chance to kickstart your career with a leading logistics provider. Apply today!
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve customer issues and complaints in a timely manner to ensure high satisfaction rates.
- Enter and update customer information accurately into our CRM database.
- Collaborate with the warehouse and operations team to coordinate shipments and answer logistics-related questions.
- Process returns, exchanges, and refunds according to company policy.
- Identify and escalate complex issues to management when necessary.
- Maintain a clean and organized workspace.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or a related field is preferred but not mandatory for immediate hires.
- Excellent verbal and written communication skills.
- Strong computer proficiency, including Microsoft Office Suite and CRM software.
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and quiet workspace for remote or hybrid options.
- Ability to work flexible shifts, including weekends and holidays if needed.