Job Description
Are you ready to join a team that puts your paycheck first? Horizon Operations Group is currently hiring Customer Service Associates in Cleveland, Ohio. We understand that financial stability is key, which is why we offer competitive hourly rates and reliable weekly pay for all full-time and part-time employees.
As a premier employer in the Cleveland area, we are looking for individuals who are reliable, eager to learn, and ready to start immediately. Whether you are looking for your first job or a career change, we provide the training and support you need to succeed in a dynamic environment.
Why Join Us?
- Get paid every week with no waiting.
- Competitive hourly wage starting at $18.00.
- Comprehensive training program to set you up for success.
- Supportive management team dedicated to your growth.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex customer issues efficiently while maintaining a positive and professional demeanor.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer account information and maintain detailed records.
- Collaborate with the sales and logistics teams to ensure customer satisfaction.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory for immediate consideration.
- Strong verbal and written communication skills.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Proficiency with computers and standard office software (Microsoft Office Suite).
- Reliable transportation and the ability to pass a background check.