Job Description
Join Capital City Innovations and start your career this week! We're seeking motivated Customer Service Specialists to join our dynamic team in Washington DC. This immediate hire role offers competitive compensation, comprehensive benefits, and the opportunity to make an impact in a fast-paced environment. Perfect for candidates ready to contribute immediately and grow with us.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining SLAs
- Document interactions and update CRM systems with accurate information
- Collaborate with cross-functional teams to resolve complex escalations
- Identify process improvement opportunities and implement solutions
- Train new team members on customer service protocols
Qualifications
- Minimum 2 years customer service experience in a B2C environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in a fast-paced setting
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- High school diploma or equivalent; bachelor's degree preferred