Job Description
Join Austin's fastest-growing tech support team and launch your career this week! No experience required – we provide comprehensive paid training. As an Entry-Level Customer Service Specialist, you'll be the first point of contact for our clients, delivering exceptional support while building valuable tech and communication skills. Our Austin-based team fosters a collaborative, growth-oriented environment where your professional development is prioritized. Start immediately with our accelerated onboarding program. Enjoy competitive pay, health benefits, and opportunities for advancement within 6 months.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Troubleshoot basic technical issues using provided knowledge base
- Collaborate with senior team members to resolve complex cases
- Meet daily performance metrics including response time and satisfaction scores
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – all training provided
- High school diploma or equivalent (students welcome)
- Strong communication and active listening skills
- Comfortable learning new technologies quickly
- Ability to thrive in a fast-paced, team environment
- Basic computer proficiency (typing, internet navigation)
- Positive attitude and problem-solving mindset
- Must be available for flexible scheduling including weekends