Job Description
Are you searching for start this week jobs in Boston, MA that offer growth without requiring prior experience? Horizon Tech Solutions is seeking a motivated Entry-Level Customer Success Representative to join our dynamic team.
We provide comprehensive on-the-job training and a supportive culture. This is an excellent opportunity for individuals looking to break into the tech industry and build a rewarding career.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Guide new clients through our platform setup and ensure a smooth onboarding experience.
- Document customer interactions and feedback accurately in the CRM system.
- Identify and troubleshoot basic product issues in collaboration with the senior team.
- Contribute to team meetings and training sessions to enhance product knowledge.
- Build long-term relationships with clients to ensure retention and satisfaction.
Qualifications
- High school diploma or GED is required; a college degree is a plus.
- Familiarity with computers and basic software applications (Microsoft Office Suite).
- Strong verbal and written communication skills.
- A positive attitude and a strong desire to learn new things.
- Ability to work independently and as part of a team.
- Reliable internet connection is essential for this remote-friendly role.