Job Description
Are you looking for a rewarding career with immediate openings? Apex Logistics & Support is currently hiring Weekend Technical Support Specialists to join our dynamic team in the heart of Miami, Florida. We offer a competitive hourly rate and a flexible schedule designed for your work-life balance.
As a key member of our weekend operations, you will be the first point of contact for critical technical issues, ensuring our clients experience zero downtime. We are looking for individuals who are tech-savvy, customer-focused, and ready to hit the ground running.
Responsibilities
- Provide exceptional technical support and troubleshooting for internal systems and client inquiries.
- Monitor system performance and respond to alerts during weekend maintenance windows.
- Document all technical issues and resolutions in our CRM database accurately and efficiently.
- Collaborate with the core team to resolve escalated tickets and improve service protocols.
- Maintain a professional and positive environment for both team members and customers.
- Perform routine hardware and software diagnostics as needed.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- Proven experience in customer service or technical support (1+ years preferred).
- Strong problem-solving skills and the ability to explain complex technical concepts simply.
- Proficiency with Windows, Mac OS, and common office software.
- Reliable transportation and ability to work weekends (Saturday & Sunday).
- Excellent verbal and written communication skills.