Job Description
We are urgently hiring Night Shift Customer Support Specialists for our Chicago operations. If you are looking for a stable role with immediate availability and competitive pay, Apex Data Systems is the place for you.
Our team operates on a 24/7 model, providing critical technical support to enterprise clients. As a Night Shift Specialist, you will play a pivotal role in maintaining our high service standards while enjoying a supportive work-life balance during the day.
Why Join Us?
- Immediate Start: Onboarding begins within 48 hours.
- Competitive Pay: $22 - $26/hour depending on experience.
- Benefits: Health, dental, and vision insurance available.
Responsibilities
- Manage and resolve high-volume customer inquiries via phone and email.
- Provide technical troubleshooting for software and hardware issues.
- Document all customer interactions and solutions in the CRM database.
- Escalate complex technical issues to the senior engineering team.
- Ensure compliance with company quality assurance standards.
- Maintain a professional and empathetic demeanor during high-pressure situations.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer support or technical assistance.
- Basic proficiency in Microsoft Office Suite and computer navigation.
- Ability to work flexible night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong problem-solving skills and attention to detail.
- Valid Social Security Number and authorization to work in the US.