Job Description
Are you looking for a rewarding career with immediate opportunities?
Midnight Tech Support Services is urgently hiring a dedicated Night Shift Technical Support Specialist to join our growing team in Kansas City, MO. We are seeking motivated individuals who want to play a critical role in our 24/7 operations and provide top-tier service to our enterprise clients.
As a night shift specialist, you will be the first line of defense for our clients' technical needs, ensuring minimal downtime and maximum satisfaction.
Responsibilities
- Provide exceptional technical support via phone, chat, and email during night shifts.
- Diagnose and resolve complex hardware and software issues efficiently.
- Document all customer interactions and technical resolutions accurately in our CRM.
- Collaborate with day-shift teams to ensure seamless handover of critical issues.
- Adhere to company quality assurance standards and security protocols.
- Maintain a high level of professionalism and empathy in high-pressure situations.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is preferred.
- 1+ years of experience in customer service or technical support is a plus.
- Strong computer literacy and troubleshooting skills.
- Ability to work rotating night shifts (e.g., 10:00 PM – 6:00 AM) and weekends.
- Excellent verbal and written communication skills.