Job Description
Are you a high-energy problem solver ready to make an impact? Apex Support Solutions is urgently seeking a dedicated Night Shift Technical Support Specialist to join our elite operations team in Virginia Beach, VA.
We operate 24/7 to ensure seamless service delivery for our enterprise clients. This is a unique opportunity to join a fast-paced environment where your skills are valued and your contributions are immediate.
Why Apply?
- Immediate Start Dates: Don't wait—join us now.
- Competitive Compensation: Earn between $18.00 - $25.00/hour based on technical expertise.
- Stable Schedule: Consistent night shift hours with full benefits eligibility.
We are looking for individuals who thrive in a quiet, focused environment and possess the technical aptitude to resolve complex issues efficiently.
Responsibilities
- Provide Tier 2 technical support via phone, chat, and email during night hours.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Manage and prioritize a high volume of support tickets with 100% accuracy.
- Document resolutions in our CRM system to improve future support processes.
- Collaborate with day-shift teams to ensure seamless workflow transitions.
- Adhere to strict SLA (Service Level Agreement) guidelines during peak hours.
Qualifications
- High school diploma or equivalent (Associate's degree in IT or related field is a plus).
- 1-3 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows OS, Microsoft Office, and troubleshooting protocols.
- Excellent verbal communication skills with the ability to explain technical concepts simply.
- Must be legally authorized to work in the United States.
- Reliable transportation to our Virginia Beach facility.