Job Description
Are you a dedicated problem-solver looking for a flexible schedule? Apex Technical Solutions is seeking a highly motivated Weekend Shift Customer Support Specialist to join our dynamic team in Dallas, TX. We are currently hiring immediately for candidates ready to start right away.
As a key member of our support team, you will play a crucial role in ensuring our clients receive top-tier assistance during our peak weekend hours. We value your time and offer competitive pay with weekend differential incentives.
Why Join Us?
- Immediate start available.
- Competitive hourly rate with weekend pay premiums.
- Modern work environment with cutting-edge technology.
- Flexible scheduling options.
Responsibilities
- Resolve customer inquiries and technical issues via phone, email, and live chat with a focus on speed and accuracy.
- Document all customer interactions and issue resolutions in our CRM system accurately and efficiently.
- Collaborate with the on-site team to troubleshoot complex technical problems and escalate when necessary.
- Maintain a high level of professionalism and product knowledge during all interactions.
- Assist in training new weekend staff members to ensure team consistency and quality.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Proficiency with Microsoft Office Suite and standard support software.
- Previous experience in customer support or technical help desk roles is a plus but not mandatory.